Hello, how can we help?​

Feel free to poke around these help topics to find just what you are looking for. Contact us for any other question you may have.

DermCharts offers Electronic Health Records (EHR), Practice Management (PM), and Revenue Cycle Management services. For more information on each of our services, click here.

DermCharts was designed by dermatologists, specifically for the practice of dermatology. Our development team left no stone unturned in order to optimize DermCharts to meet the requirements of even the most astute users.

DermCharts is committed to helping providers obtain the highest MIPs scores, thereby securing the maximum funding from government agencies. Our average customers’ MIPs scores for 2017 was 92.3, bringing in an additional 1.8% in revenue on average. For the year ended 2018, DermCharts’ customers’ average revenue increase is expected between 4-7%.

DermCharts’ pragmatic approach in securing higher scores is powered by the MIPs-Made-Easy℠ concept that focuses on making MIPs data collection unobtrusive yet unmistakable as part and parcel of the usual workflow.

Yes. DermCharts utilizes the industry standard HL7 protocol which allows us to easily and efficiently integrate with most billing PM systems.

With DermCharts’ scripting partners, you will be able to electronically prescribe to over 50,000 pharmacies across the United States. You can still print prescriptions for those pharmacies that do not yet accept electronic prescriptions.

Your data is 100% secure. It is end-to-end encrypted, and stored in the cloud, with multiple secure, encrypted daily backups. DermCharts is compliant with all HIPAA and privacy regulations.

It is best that you get a free consultation with one of our Solution Consultants to identify your needs so you can choose the right plan for your practice. You can sign up for a demo right here.

No – our phased-in method allows for a stepped transition approach and allows physicians to see at least the same number of patients in most cases.

Our typical on-boarding generally takes about 30-45 days. Practices of most sizes can expect the same time frame.

DermCharts has support options available to assist in importing data into the DermCharts platform. It is best that you get a free consultation with one of our Solution Consultants to identify your needs, so you can choose the right plan for your practice.

Yes, Our Data Services team can help import a number of fields into your new DermCharts PM account. Typically, as long as you are able to export those fields from your current system into Excel or .csv file format, we take it from there. Ask your Account Manager for a list of specific fields that can be imported.

Yes. If you are not completely satisfied, you can export your data at any time at no additional charge. You can save a copy of your data to your local computer in standard file formats, such as Comma–Separated Value (.CSV) or Microsoft Excel (.XLS). This provides you with the flexibility to store a backup copy of your data on your own computer or take your data with you if you ever decide to cancel your subscription to DermCharts.

Your billing starts on the start date listed in your order. You will receive your first invoice approximately 30 days after your start date.

We want to make it easy to use DermCharts. For more details, review our Customer Subscription Agreement. Then, be sure to review our Pricing Policy, Customer Support Policy and Privacy Policy as well.

In 2017, our average customers experienced on average 1-2% MIPs score increase. In 2018, the same customers expect 4-5% increase.

There is no need to set up an account with a clearinghouse, and there are no additional fees for electronic claims and remittance services. Our Enrollments team will assist you in enrolling with TriZetto®, the clearing houses used by DermCharts. DermCharts offers an integrated platform that includes cloud-based medical billing software for your practice combined with electronic connectivity to insurers, all provided under one affordable fee structure.

On-boarding generally takes about 30-45 days. Refer to the on-boarding guide to learn about the steps of on-boarding.

We offer a complete on-boarding and training program with your subscription. Our team will be available to answer your questions as you complete the essential steps of your on-boarding including hands-on training, setting up a provider, enrolling in electronic claims, sending your first batch of electronic claims, and having your claims accepted by at least one major insurance company. Upon sign up, you will be assigned a Success Coach who will be with you through your entire setup process. In addition, our DermCharts Training Specialists will help guide you through our training webinars.

DermCharts offers convenient self-service customer support resources at no additional charge with every subscription. This includes online help, user manuals, guides, training videos, knowledge bases, and our user community forum. You also receive ongoing help with any electronic claims or electronic remittance enrollment questions at no additional charge. We also offer email, chat, and phone support options.

DermCharts support can be reached Monday through Friday, 8 AM-6 PM (Eastern Time), excluding national holidays. Off/hours, emergency support is available.

Yes, we offer you the flexibility to accept credit cards online, over the phone, or storing patient credit cards on file. It’s simple and affordable to set up an account and start processing credit cards in DermCharts. The payments are processed through a merchant account, deposited directly into your bank account, and posted to DermCharts. This can be used in conjunction with or without a card swiper. There are no set up or monthly fees, no contracts, and you can cancel anytime. It allows you to accept all forms of card types, including FSA, HSA, debit, Visa, MasterCard, and American Express. Rates are per transaction as follows: Patient present in office charge: 2.3% + $0.30 tax per transaction, patient credit card on file or paying online 3.9% + $0.30 tax per transaction.

You can submit electronic claims to more than 4,000 insurers through DermCharts. We support Medicare, Medicaid, Blue Cross, Blue Shield, and Tricare in every state. We also support major national insurers, such as Aetna, Cigna, Humana, and United Healthcare, as well as local IPAs and smaller insurers. To find out if you can submit electronic claims to a specific government payor or commercial insurance company, check out the DermCharts medical billing software payor list.

We currently support professional claim formats, used for provider charges, using the CMS 1500 paper claim format and ANSI 837p electronic claim format. We also support institutional claim formats, both UB-04 and 837I, for Ambulatory Surgical Centers (ASC), Comprehensive Outpatient Rehabilitation Facility (CORF), and Outpatient Rehabilitation Facility (ORF).

It is our experience that each insurance company may have a different policy regarding how they reimburse for medical claims associated with Out-of-Network providers and the level of electronic services (electronic claims, remittance, and eligibility) they support with Out-of-Network providers. These varying policies are independent of the medical software or clearinghouse used to bill them. So we recommend that you call each insurance company to receive a definitive answer regarding their claim reimbursement process and the electronic services they will allow as it relates to Out-of-Network providers.

DermCharts is cloud-based. We recommend Windows 7 or newer, 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit), a stable high-speed internet connection such as Fiber Optic, Cable Modem or T1, and a 17″ monitor with 1024×768 screen resolution. For the best DermCharts desktop application experience we recommend: Windows 7 or newer version of Windows, 2 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor, 2GB RAM and a 19″ monitor with 1280×1024 screen resolution. We recommend Internet Explorer 7 or higher for the web-based EHR system.

Your data is securely encrypted, stored, and backed up in the cloud.

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