Support

DermCharts prides itself on providing world-class support to each and every client. You can reach our support staff for quick and efficient solutions.

You can reach our support staff for quick and efficient solutions or by calling: (516) 684-9521 or emailing info@dermcharts.net.

Read what some of our users have to say about our support:

“DermCharts tech support folks were a huge help when we opened our new office 3 months ago and had to setup new PCs for access to the system. Their service rep was patient and walked us through installing the necessary software to get the program up and running in less than an hour. Just great service overall. Highly recommended!”

Bill C. (Astoria, NY)
Dermatology, Facilities

“DermCharts’ system works great right out of the box. We’ve had to contact support to get additional training a few times so far, and our overall experience has been very positive.”

Phil M. (Bayshore, NY)
Dermatology, CIO

“We signed up with DermCharts 2 years ago. The entire process was a delight. They walked us through planning each phase and we spoke directly with their technical team members that were knowledgeable and guided us through the implementation process. I give their technical team a lot of credit for their quick thinking and problem-solving abilities.”

David K. (Albertson, NY)
Dermatology, IT Manager

“I have worked at a few doctors’ offices over the past 15 years and became accustomed to having even the simplest EMR system related IT issues taking six months or longer to be resolved. I’ve worked at my current office using DermCharts for a little over a year now and I can honestly say that I have seen more upgrades and improvements in the past three months than I have seen in other places in three years. Their account manager that I work with is very friendly, knowledgeable, and very quick with his turnaround time. It really is a pleasure working with the DermCharts system and their support team.”

Kathy M. (Albertson, NY)
Dermatology, Frontdesk
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